Voici quelques questions couramment posées à propos de nos produits.
Si vous avez une question qui ne figure pas dans la liste, n'hésitez pas à contacter notre équipe d'assistance par chat ou par courriel.
Regen breaking works very well in a car’s application but doesn’t offer enough regenerative power in a bicycle application.
Any e-bike built with regen power systems require the use of a direct drive motor. All iGO e-bikes are purposely equipped with geared brushless motors because they provide much more torque compared to direct drive motors. If you ever drove an electric car equipped with regen breaking, you could feel an incredible resistance when regen is engaged as it also functions as a breaking system. A car travels over much more hilly terrain so the effects of going downhill at higher speeds and the effects of the breaking allow for more power to return into the battery.
On an e-bike this resistance mode makes it extremely hard to pedal and since a bike doesn’t travel at automotive speeds, the amount of regen into the battery is currently very low.
iGO E-bikes are equipped with diagnostic electronics and service tools for an incredible level of built-in serviceability that is unique to iGO electric bikes.
iGO Connect, Standard on all Aspire, Discovery, & Outland series bikes are equipped with an included diagnostic app for your IOS or Android smart phone. This tool will provide all riding functions of the bike on your smart device including a diagnostic system that will identify an issue should one arise.
iGO diagnostic display equipped on Elite ll and Extreme 2.0 will provide diagnostic error codes on the display to identify a need for service.
Discovery, Outland, Elite ll and Extreme 2.0 frames are equipped with iGO’ s new in frame electronics access port which allows anyone to easily access the controller and wiring in seconds.
Plug in components with twist locking weatherproof connectors makes it incredibly easy for anyone to change any electronic component in minutes.
iGO road side assistance included on all iGO e-bikes. Just aim your smart devices camera onto the QR code located on all iGO frames to open our service tool. Information on everything from how to change a flat tire, to how to operate the display is a click away.
iGO has a large list of dealers in your area and expanding constantly throughout North America to service and maintain support of you iGO e-bike. All our e-bikes are equipped with mechanical components from the biggest names in the industry such as Shimano, Sram, Tektro, Maxxis and Schwalbe, available at just about any bike dealer in the world. The controller of your new iGO (Aspire, Discovery, or Outland) is a high quality North American technology, while all batteries are either Samsung or LG.